Terms & Conditions
Terms & Conditions
Goods and services advertised on this website are an invitation to treat and not an offer to sell. An offer to buy the products is made when an order is placed and no contract shall be made with us until the offer is accepted.
All products are subject to availability, full payment including any shipping costs is charged at the point that the order is accepted. If we are unable to supply any of the requested products or the customer cancels the order or part order, then a full or part refund shall be made to the original payment card used.
Prices and product information shown are as accurate as possible at the time of purchase; any discrepancy shall be communicated before an order is accepted if an amendment is needed. Prices are subject to change at any time, this does not affect orders that have been accepted and dispatched, if there is a price change after an order is placed no part refund shall be processed. If delivery is requested at the point of checkout a delivery charge shall be added to the total price.
Payment can be made with valid a debit or credit card and must be made in full at the point of order. Part payment is not accepted. By using a debit or credit card for payment you the customer are confirming that you are authorised to do so. Your card issuer may require additional checks to be carried out before payment can be processed; we accept no liability for late orders due to card verification. Declined orders must be investigated with your card issuer in the first instance. Payment is charged at the point of checkout after the customer has confirmed and accepted the order.
Online refunds can be processed online after filling in an online order return request within the 28 day return period, please note the shipping costs may not be refunded, please see our returns policy for details. Online orders can be returned in person but please note that the refund shall be processed via the online shop and not given in cash, card or vouchers in person. Please allow up to 14 working days from the point of refund for it to show back onto your payment method.
All goods supplied by Ross County Football Club are from official sources and are covered by the normal manufacturer's warranty. If an exchange or refund is required, then the items should be returned to us in their original condition and packaging within 28 days of your purchase.
Unfortunately, we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights.
In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse. We have the right to refuse the return of items that are deemed not to meet a sellable condition or is after the 28-day return period.
It is the customers responsibility to ensure that details for personalised goods are correct at the time of order. Ross County Football Club is not liable for incorrect personalised orders placed this includes the incorrect size being ordered and a refund or exchange may not be provided.
We reserve the right to refuse personalisation on any goods that we feel are offensive or may bring Ross County Football Club into disrepute.
Ross County Football Club shall run several sales or promotions throughout the years, we reserve the right to stop, amend or suspend these at any time without any notification. Please note items bought during any sale or promotion period shall only be refunded at the purchased sale price. Any items returned during a sale or promotion period that do not include the correct return form shall only be refunded at the current RRP. Any multi buy product returned shall be processed at the individual product sale price and not the full offer price – e.g. one item bought on a 2 for £20.00 promotion shall be refunded at the price of £10.00.
Sizes stated in the size guide are the manufacture’s specifications. Colours and details are as accurate as the photography allows, any change in product design shall be communicated.