We will deliver goods ordered by you as soon as possible to the address you give us for delivery. Under normal circumstances, all orders shall be dispatched as soon as possible but please allow up to 3 working days from the point the order has been processed for the shipping to be confirmed, any order placed after 3.00pm on Friday shall be shipped on the following Monday, please note we do not ship orders at the weekend. Local and national bank holidays may also affect shipping times.
If upon receipt of your order the package or product does not appear to be in good condition then please return the order to Ross County Football Club, Global Energy Stadium, Dingwall, Scotland, IV15 9QZ.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us within 28 working days of the delivery of the goods in question.
Goods dispatched to other countries outside of the UK may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country's government.
If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.
FAULTY OR DAMAGED PRODUCT
Please note that any products returned to us which you claim to be defective will be checked and verified by our staff. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.