Returns Policy



This clause only applies if you are a consumer.

If you are a consumer, you have a legal right to cancel an order/contract during the period set out below. This means that during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the order/contract and receive a refund. Advice about your legal right to cancel an order/contract is available from your local Citizens' Advice Bureau or Trading Standards office.

However, this cancellation right does not apply in the case of any made-to-measure or custom-made products or products made to your specification or clearly personalised.

Proof of purchase will be required for all refunds. Goods returned with a gift receipt can be exchanged for goods or a credit note. Refunds cannot be given with a gift receipt. This does not affect your statutory rights.


All goods supplied by Ross County Football Club are from official sources and are covered by the normal manufacturer's warranty. If an exchange or refund is required, then the items should be returned to us in their original condition and packaging within 28 days of your purchase. Online refunds can be processed online after filling in an online order refund request within the 28-day return period.

Unfortunately, we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights.

In all cases, the items returned must be in their original condition, which includes any packaging. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse. We have the right to refuse the return of items that are deemed not to meet a sellable condition or is after the 28-day return period.

BEFORE returning any items. Return of items will be at your own cost and risk. We recommend you use a tracking service as we cannot be held responsible for items lost in the post.

We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.

Online orders can be returned in person but please note that the refund shall be processed via the online shop and not given in cash, card or vouchers in person. Please allow up to 14 working days from the point of refund for it to show back onto your payment method.

Returns can be sent to: Ross County Football Club, Global Energy Stadium, Dingwall, Scotland, IV15 9QZ or email